What customer services are available on the Web site? 
We are pleased to offer our subscribers more customer services than ever before on our new subscriber services web site. Currently, all account information is posted with a 24-48 hour lag.

You can request the following services online
o Review a summary of your account
o Change the days the paper is received
o Sign up for the convenience of payment by credit card
o Change delivery or billing address
o Review activity on your account
o Report a late or missing newspaper
o Report missing or damaged sections
o Suspend and restart delivery of the newspaper
o Donate to the Newspaper in Education Program
o Register a service complaint

If I go on vacation and wish to temporarily suspend home delivery, will my account be credited?
If you notify us in advance, we will suspend delivery, and credit your billing period for the time you are away. Visit the Vacation Suspension page by clicking here to notify us of your vacation and to stop and restart home delivery. The lead-time to suspend an order varies by area. In most areas, suspensions can take effect in two days or less from the date you make the request. If you prefer, you can donate your vacation copies to students, through our Newspaper in Education program. You will be billed as usual for the period. For each copy you donate, four students will receive their own copy of The Boston Globe. To donate your vacation copies, visit the Vacation Suspension page and choose the NIE donation option.

What should I do if my newspaper does not arrive or if sections are missing?
Notify us by clicking on Customer Service above, and choosing the Missed paper option if your newspaper has not arrived by the guaranteed delivery time (6:00 A.M. Monday through Friday; 8:00 A.M. on Weekends). Also, you may notify us of missing or damaged sections on this page as well. In most areas, if we receive your request before 10:00 A.M. we can redeliver another paper or the missing sections to you the same day. If you would like a redelivery, call us at 1-888 MY GLOBE. Otherwise, we will apply a credit to your account. Only credits for the same day can be obtained on this site. Credits for missing deliveries for previous days must be requested from our customer service organization at 1-888 MY GLOBE or by e-mail us at circulation@globe.com. Be sure to include your name, delivery address, and home phone number in your e-mail, and the words MISSED PAPER CREDIT in the subject line. Otherwise we will extend your account accordingly for a missed delivery that day. To receive an account extension for a missed delivery from a previous day you must contact the Customer Service department by calling 1-888 MY GLOBE or by email at circulation @globe.com.

Is it necessary to call to restart my subscription after it has been temporarily suspended?
If you provide a restart date when you suspend delivery you do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you will need to speak to a customer service representative at 1-888 MY GLOBE.

How do I change my delivery and/or billing address?
You may change your delivery and/or billing address by clicking on Customer Service above and choosing the Update Account option. Or, you can e-mail us at circulation@globe.com. Be sure to include your name, delivery address, and home phone number in your e-mail, and the words MODIFY SUBSCRIPTION in the subject line.