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Comcast: Wait time for service appointments has shrunk from four hours to two

By Chris Reidy

 |  Globe Staff  

  November 21, 2011

A Comcast Corp. initiative to shorten the waiting times for most scheduled service appointments to two hours is now in effect in the Greater Boston market. In June, the Philadelphia-based provider of such services as cable television and Internet access announced plans to shorten the appointment windows for Comcast technicians making house calls from four hours to two hours by 2012. Comcast is rolling out the initiative market by market, and it is now being implemented locally.

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